In the recent times one of the best ways to help a person with their workstation’s issues is through remote support tools.
This tool provides the opportunity to solve issues remotely, so the IT expert doesn’t need to be physically present at all, but he can gain the control of the computer from the client who’s looking for assistance. Both IT expert and the consumer can request control of each other's workstation and manage the remote PC as if he were sitting in front of remote consumer. The solution also provides live chat, file transfer, reports and surveys and a restart and reconnects feature.
BeAnywhere offers a multiplicity of features that become your life as a remote support expert much simpler, for example, desktop sharing, chat, VoIP, unattended support, eliminate virus, and you name it! With BeAnywhere you can setup unattended support with your clients (they must offer permission, of course) so that you can manage consumer’s computers out of hours or when they are absent from the workplace.